Expert Roundup: Sales Motivation

Posted by Ryan Elkins on Mar 31, 2016 10:10:34 AM

Sales teams are only as strong as their managers leading them. When sales reps are kept motivated by sales managers, high morale will drive business — it’s a given.

In this post, we’ll illustrate the best ways that managers can motivate reps and elaborate on the impact sales motivation has on teams by sharing key insights from experts in the field! Here’s our roundup of proven methods for motivating sales reps.

Read More

Topics: Sales, Goals

Why Sales KPIs Are Better in Real-Time

Posted by Ryan Elkins on Mar 10, 2016 8:07:00 AM

As a sales manager, you understand the importance of measuring your team’s performance in order to make improvements, but do you accurately understand how frequently you should be looking at these metrics? The answer is: you should almost always be looking at this data in real-time. Here’s why:

Read More

Topics: Sales, Goals

3 Reasons Why Sales Performance Management is Different

Posted by Ryan Elkins on Feb 18, 2016 8:30:00 AM

It’s no secret that sales is a unique function in any organization that requires employees with particular talents and skills. With that singularity comes the need for sales managers and human resources to manage this group differently than they would manage employees in other groups.  How is sales performance management different?

Read More

Topics: Sales, Employee Performance

How Employee Engagement Positively Impacts Your Customers’ Experience

Posted by Ryan Elkins on Feb 4, 2016 8:00:00 AM

Your customers are what drive your organization; your product or service was built to solve their problems, and their contribution (financially and otherwise) is what keeps the organization moving in the right direction. It makes sense that you invest in making every interaction they have with your company the best. Take a second to think about the time, capital, and human resources you invest in customer experience every month. Now it’s time to be 100% honest with yourself — do you invest the same amount of resources in your employees’ experiences?

Read More

Topics: Employee Performance

5 Types of KPIs for Customer Service Teams

Posted by Ryan Elkins on Jan 25, 2016 8:18:58 AM

Consistently measuring and reporting on customer service KPIs helps your organization benchmark a standard level of performance and view trends over time. These trends will allow you to determine if the overall quality of customer care is improving or deteriorating and where that might be attributed. For example, if you notice customer satisfaction is steadily improving, it could be correlated to a lower time to resolution. As a manager, you can now see which agents are improving their individual KPIs and reward their achievements.

Read More

Topics: Goals, Employee Performance

3 Practical Tips for Setting Employee Goals

Posted by Ryan Elkins on Jan 14, 2016 8:00:00 AM

Goals are an incredibly useful tool and possibly the most important element within performance management. Everything else tends to be somewhat ancillary to a strong goal system. We are often asked for recommendations on how to set up goals.

Read More

Topics: Goals

2016 Workplace Predictions that will Impact Performance Management

Posted by Ryan Elkins on Dec 29, 2015 10:54:38 AM

It’s that time of year again; year-end reviews have been completed and employers are strategizing ways to increase team performance for the next year. Before getting too far into strategy talks, it’s important to understand the workplace trends 2016 will bring and how they will impact employee performance management. Here are five of our predictions:

Read More

Topics: Goals, Employee Performance

What is gamification?

Posted by Ryan Elkins on Dec 17, 2015 9:00:00 AM

When I started IActionable back in May of 2010, I had never heard of gamification. It was really hard to describe to people what we were trying to do. “Do you play videogames?” I would cautiously ask people at the meetups I was attending. “No.” That’s pretty much the response I always got.

How do you explain to someone that you want to take the engaging elements from games and bring them into non-gaming environments when they have no idea what those elements are? “It’s sort of like airline rewards,” I’d offer.

Read More

Topics: Goals, Employee Performance, Gamification

5 Benefits of Customer Service Gamification Software

Posted by Gwen Wiscount on Dec 8, 2015 8:28:59 AM

Employee gamification software has proven its value in the workplace; corporate enterprises and budding start-ups have all have started using gamification in different areas of their businesses to increase employee engagement and productivity. Your customer service department is one area of your business where you can start reaping immediate benefits from implementing a gamification software. Apart from being a fun motivator for employees, customer service gamification solutions have a host of other benefits.

customer service gamification software

Read More

Topics: Goals, Employee Performance, Gamification

How a Performance Management Program Can Make or Break Millennials in the Workplace

Posted by Gwen Wiscount on Nov 19, 2015 3:45:51 PM

Millennials. You either love them, or are annoyed by their intense ambition, burning desire to succeed, and need for pats on the back. In America’s workplaces, 1 in 3 workers are Millennials making up the largest generation in the workforce today with a reported 53.5 million; surpassing Gen X’ers and Baby Boomers. Millennials were raised by Baby Boomers who constantly told them they can do anything they put their minds to - and they believe it wholeheartedly. With the right focus and opportunities to learn and develop their skill sets, there is no doubt they can and will climb to the top faster and smarter than the preceding generations. But it is not just the responsibility of the Millennials to “figure it out” when it comes to growing and succeeding in their careers - that responsibility also belongs to the employer. When placed in the right environment that allows them to continuously learn, expand their skill sets, and grow in experience, this group has the potential to be your strongest asset. Conversely, when not properly managed, this group can become your biggest liability. How employers choose to capitalize on this opportunity is their choice.

Read More

Topics: Goals, Employee Performance, Gamification

Subscribe to Email Updates