Why Your Sales Team Isn't Participating in Your Sales Incentive

Posted by Ryan Elkins on May 26, 2016 1:25:38 PM

Sales performance is highly driven by specific and appropriate forms of motivation. Sales managers constantly work to keep their team actively engaged by motivating high achievers and laggards, increasing the pace, and promoting natural social pressure. This can lead to higher performance in the form of productivity, customer satisfaction, and revenue produced.  

Read More

Topics: Employee Performance

3 Types of Employee Engagement Tools to Motivate Performance

Posted by Ryan Elkins on May 19, 2016 12:14:54 PM

Businesses can’t achieve their goals without a committed team, and that responsibility lies on management. In order to improve company performance, managers need to ensure their teams are properly trained, engaged, and motivated to step up their game.

Driving employee engagement requires the most effective tools and tactics. Here are three types of employee engagement tools that are proven to accelerate motivation and performance. Let’s dive in.

Read More

Topics: Employee Performance

Reducing Customer Service Turnover by Increasing Employee Engagement

Posted by Ryan Elkins on May 11, 2016 4:48:22 PM

In order to achieve business success, you need to hit your goals. And, to hit your goals you need:

  1. The right talent.
  2. That talent performing optimally.


You simply won’t achieve your goals without a committed team. It’s up to management to effectively train employees and drive motivation and engagement. If crucial departments, like customer service, aren’t properly nurtured and morale is lacking, not only will performance decrease but people turnover will increase.

Read More

Topics: Employee Performance, Customer Service

Expert Roundup: Sales Motivation

Posted by Ryan Elkins on Mar 31, 2016 10:10:34 AM

Sales teams are only as strong as their managers leading them. When sales reps are kept motivated by sales managers, high morale will drive business — it’s a given.

In this post, we’ll illustrate the best ways that managers can motivate reps and elaborate on the impact sales motivation has on teams by sharing key insights from experts in the field! Here’s our roundup of proven methods for motivating sales reps.

Read More

Topics: Sales, Goals

Why Sales KPIs Are Better in Real-Time

Posted by Ryan Elkins on Mar 10, 2016 8:07:00 AM

As a sales manager, you understand the importance of measuring your team’s performance in order to make improvements, but do you accurately understand how frequently you should be looking at these metrics? The answer is: you should almost always be looking at this data in real-time. Here’s why:

Read More

Topics: Sales, Goals

3 Reasons Why Sales Performance Management is Different

Posted by Ryan Elkins on Feb 18, 2016 8:30:00 AM

It’s no secret that sales is a unique function in any organization that requires employees with particular talents and skills. With that singularity comes the need for sales managers and human resources to manage this group differently than they would manage employees in other groups.  How is sales performance management different?

Read More

Topics: Sales, Employee Performance

How Employee Engagement Positively Impacts Your Customers’ Experience

Posted by Ryan Elkins on Feb 4, 2016 8:00:00 AM

Your customers are what drive your organization; your product or service was built to solve their problems, and their contribution (financially and otherwise) is what keeps the organization moving in the right direction. It makes sense that you invest in making every interaction they have with your company the best. Take a second to think about the time, capital, and human resources you invest in customer experience every month. Now it’s time to be 100% honest with yourself — do you invest the same amount of resources in your employees’ experiences?

Read More

Topics: Employee Performance

5 Types of KPIs for Customer Service Teams

Posted by Ryan Elkins on Jan 25, 2016 8:18:58 AM

Consistently measuring and reporting on customer service KPIs helps your organization benchmark a standard level of performance and view trends over time. These trends will allow you to determine if the overall quality of customer care is improving or deteriorating and where that might be attributed. For example, if you notice customer satisfaction is steadily improving, it could be correlated to a lower time to resolution. As a manager, you can now see which agents are improving their individual KPIs and reward their achievements.

Read More

Topics: Goals, Employee Performance

3 Practical Tips for Setting Employee Goals

Posted by Ryan Elkins on Jan 14, 2016 8:00:00 AM

Goals are an incredibly useful tool and possibly the most important element within performance management. Everything else tends to be somewhat ancillary to a strong goal system. We are often asked for recommendations on how to set up goals.

Read More

Topics: Goals

2016 Workplace Predictions that will Impact Performance Management

Posted by Ryan Elkins on Dec 29, 2015 10:54:38 AM

It’s that time of year again; year-end reviews have been completed and employers are strategizing ways to increase team performance for the next year. Before getting too far into strategy talks, it’s important to understand the workplace trends 2016 will bring and how they will impact employee performance management. Here are five of our predictions:

Read More

Topics: Goals, Employee Performance